Privacy Policy

Introduction & General Terms

Core Group is committed to protecting your when you are using Core Group services. This Privacy Policy relates to our use of any personal information you provide us via the coregroupuk.com domain name.

In order to provide you with the full range of Core Group services, we sometimes need to collect information about you.

This Privacy Policy explains the following:

• What information Core Group may collect about you;
• How Core Group will use information we collect about you;
• When Core Group may use your details to contact you;
• Whether Core Group will disclose your details to anyone else;
• Your choices regarding the personal information you provide to us;
• The use of cookies on Core Group websites and how you can reject these cookies.

Core Group is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

Core Group website(s) contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit, which may also be collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Who are we?

Core Group is a professional, commercial and retail fit-out company

When we refer to “we” or “our” or “Core Group” or “Core Maintenance” we are referring to Core Maintenance Group Ltd.

What information will Core Group collect about me?

When you participate in, access or sign up to any of Core Group’s services, activities or online content, such as newsletters, competitions, live chats, message boards, telephone or text Core Group, vote, book tickets for a Core Group event or create an account using Core Group’s online registration system we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number or date of birth, depending on the activity.

By submitting your details, you enable Core Group (and where applicable its contractors) to provide you with the services, activities or online content you select.

Core Group also uses cookies (see section 13 below for details) and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet) from visitors to Core Group website(s).

How will Core Group use the information it collects about me?

Core Group will use your personal information for a number of purposes including the following:

• to provide our services, activities or online content and to deal with your requests and enquiries;
• for “service administration purposes”, which means that Core Group may contact you for reasons related to the service, activity or online content you have signed up for, as set out in section 5 below (e.g. to provide you with password reminders or to notify you that a particular service, activity or online content has been suspended for maintenance);
• to contact you about a submission you have made, including any content you provide;
• to provide you with information about our services, activities or online content;
• to personalise the way Core Group content is presented to you (e.g. using your first name to address you when reading personalised content, or as salutations when sending automated e-mails in response to fill-in forms you have submitted);
• to use IP addresses to identify the location of users, to block disruptive use, to establish the number of visits from different countries and to determine whether you are accessing the services from the UK or not;
• to analyse and improve the services offered on Core Group website(s);
• to provide you with the most user-friendly navigation experience. Core Group may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes; and

Where Core Group proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.

When will Core Group contact me?

Core Group may contact you:

• in relation to any service, activity or online content you have signed up for in order to ensure that Core Group can deliver the services to you;
• in relation to any correspondence we receive from you or any comment or complaint you make about Core Group products or services;
• in relation to any contribution you have submitted to Core Group, e.g. on Core Group message boards or via text or voicemail message;
• to invite you to participate in surveys about Core Group services (participation is always voluntary); and
  for marketing purposes, where you have agreed to this (see section below)

Will I be contacted for marketing purposes?

Core Group will only use your information for marketing purposes, or to promote new services, activities or online content where you have agreed to this.

Will Core Group share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in section 8 below. Generally, we will only use your information within Core Group. However, sometimes Core Group uses third parties to process your information on our behalf. Core Group requires these third parties to comply strictly with its instructions and Core Group requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

Offensive or inappropriate content on Core Group website(s)

If you post or send offensive, inappropriate or objectionable content anywhere on or to Core Group website(s) or otherwise engage in any disruptive behaviour on any Core Group service, Core Group may use your personal information to stop such behaviour.

Where Core Group reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), Core Group may use your personal information to inform relevant third parties such as your employer, school email/internet provider or law enforcement agencies about the content and your behaviour.

What if I am a user aged 16 or under?

If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal information to Core Group. Users without this consent are not allowed to provide us with personal information.